Traditional BPOs typically utilize a hands-off model where you send tasks and get results, but have little visibility into who is doing the work. Yes, they handle most of the work, but you often lose the cultural connection and direct influence over the team’s growth. In our model, we build a dedicated team that acts as an extension of your office. You interview the candidates, they work in your systems, and you interact with them daily.
Operating as a registered US company gives you a domestic legal framework and a leadership team that speaks your language and understands your market. We act as the bridge, managing the complexities of international operations and US-based contracting so you don’t have to deal with the headaches of overseas legalities.
Not at all. We specifically built this model for small businesses and startups that the larger players often overlook. Whether you are looking for your first offshore hire or building a small team of five, we provide the infrastructure that allows you to scale at your own pace without high "minimum seat" requirements.
Yes. While we handle the heavy lifting of sourcing and vetting talent, you have the final say. We believe that since these team members will be working in your systems and interacting with you daily, you should be the one to decide who is the best fit for your specific team culture.
We act as the Employer of Record (EOR) in the Philippines. This means we take care of payroll, taxes, and all government-mandated benefits. This setup allows you to focus on managing their daily output while we handle the administrative and legal responsibilities of their employment locally. Ultimately, your team members are our employees, but they are exclusively assigned to your account and function as a direct extension of your business.
Because the team works directly in your own environment, using your Slack, CRM, and email, you maintain full control over data access and permissions. We support this from the ground up with physical office security and endpoint monitoring, all backed by a US-enforceable Master Service Agreement.
Because we are the local employer, we navigate the complexities of Philippine labor law for you. We manage the formal process of coaching, performance improvement plans (PIPs), and terminations. This includes ensuring all due process requirements and mandatory notice periods are followed according to local regulations. This protects your business by keeping you compliant while still maintaining the high performance standards you expect.
We align our team’s schedule with yours. Most of our staff work on "Graveyard" shifts to match US business hours (EST or PST), allowing for real-time collaboration and communication throughout your workday, just like a local hire.
To keep your operations seamless, most of our teams follow the US Holiday Schedule. We manage the local "Holiday Pay" requirements and administrative filings behind the scenes so that your team is online and available when your business is open.
We are much more than a payroll provider. Our local managers are on the ground to monitor attendance, conduct wellness check-ins, and provide immediate coaching support. Think of us as your on-the-ground HR and Operations partner. We help with people management so you can stay focused on results.
You don't need to have expensive systems in place to start. Many of our clients are still using spreadsheets, email, and basic shared folders when they first hire us. We can work within your current tools, and if you’re looking to upgrade, we can provide recommendations on cost-effective systems that will help your new team operate more efficiently.
Data security isn't just for big corporations. Even if you don’t have a formal IT department, we implement foundational protections on our end. This includes secure office infrastructure, endpoint monitoring on the computers your team uses, and strict internal data-handling protocols. We act as your first line of defense, ensuring that your business information stays secure.
Our management support is designed to be as involved as you need it to be. If you want to be the primary daily contact, we stay in the background to handle HR, attendance, and local compliance. If you need us to take a more active role in monitoring productivity and providing coaching, we scale our involvement up. We act as your eyes and ears on the ground, adjusting our support based on your leadership style.
Not at all. We primarily operate on a "graveyard" shift. This means your team’s workday is aligned with yours. You’ll have real-time access to them via Slack, Zoom, or email just as you would with a local employee sitting in your office.
Absolutely. Many of our clients use the time difference to create a "follow-the-sun" workflow. You can assign tasks at the end of your US business day, and your Philippine team can process them while you sleep. By the time you log in the next morning, the work is ready for your review. This turns a 12-hour gap into a 24-hour productivity cycle.
It’s a common fear, but we aim to make the transition as smooth as possible. We help you identify the repetitive tasks that are currently draining your energy and focus on offloading those first. Our local management helps document these processes as they go, so the knowledge stays within your business, making future scaling even easier.
Because our model is collaborative, we identify these gaps early. If a team member isn't meshing with your communication style, our local managers step in to coach them. If it’s still not the right fit, we handle the transition and recruitment for a replacement so your operations don't skip a beat.
Trust is built through transparency. We focus on presence and "output-based" accountability. Since they are working in your systems, you'll see the same daily progress you’d expect from someone sitting in the desk next to you. Additionally, our local management team monitors attendance and provides regular reporting.
Yes. You don't need to jump in with a full department. Many of our most successful partnerships started with one or two dedicated assistants to help a manager clear their plate. As you find your rhythm, we make it easy to add other specialized roles.
We know turnover is a major concern when you’re investing time in training. Because our team members are exclusively assigned to your account, they develop a real sense of ownership of their role and connection to your business. We support this by providing a professional environment and competitive benefits that reflect their value. By treating them as a long-term extension of your team rather than temporary help, we maintain high retention and protect the investment you’ve made in their growth.
