Customer Experience

Civicom Global is an extension of your team and culture
for a seamless client experience.

24/7 Inbound Customer Service

You work hard to acquire customers but what often differentiates you from your competitors is the quality high touch customer experience you provide to keep them
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Live Chat

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Email

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Voice

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Technical Support

As digital platforms and technology change and rapidly grow, so does the need for support for those platforms. We offer support that can tackle and help your clients with any challenge
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Level 1-3

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Product Activation/ Registration

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Installation Support

E-Commerce Support

For everyday e-commerce transactions or subscription-based services, we support your customers through all phases of the shipping, order, and billing process

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Shipping

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Order

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Billing

Outbound Customer Support

Retention comes from high touch customer service. We can support you with those proactive outbound customer touchpoints. Growth often stems from sales and we help our client’s selling efforts by providing exception sales support from appointment setting to upselling and cross selling.
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Appointment Setting

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Retention

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Up & Cross-selling

Let us help you reach your full business potential.
The service is dependable and simple to use! The best customer service sometimes is the service that is under the radar and you never give it a second thought because it works the way it was intended.
Mid-Size Marketing Research Firm

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